Today, 3/23/23, I checked my bank balance and now, they took $119 from my account. I chatted with another rep and explained the situation, he said he did cancel my subscription and no more charge will be attempted and I also asked confirmation email for cancellation and I received the email. Now, last Monday 3/20/23, my bank's automated system called to confirm my transaction, which Total AV $119 tried to came thru again but it was declined(I have been transferring my fund to the other account since my cancellation was never confirmed after 3/3). Rep replied again said "It was not good to not to have protection etc"(I did not find rep's 2nd replied email until after 3/21) so obioulsy after my back to back email requesting cancellation ,it was apparently never cancelled. I replied to the email said "I JUST WANT TO CANCEL IT".
I went to my total AV account and follow steps to cancel my subscription but rep sent me an email and offer $19 subscription to keep me as customer and told me to contact them back. I had a total AV antivirus subscription which was expired however, I guess they tried to renew 1 year subscription and tried to charge me $119 which my card declined. I trust that this resolves your complaint, but please let us know if there is anything else that we can help you with. We have also cancelled your subscription, so no more further payments will be taken.
So please don't worry if it takes slightly longer. Please allow up to 48 hours for this to process, it can however take up to 7 days depending on your bank. Due to not being able to renew your account successfully, a discount was applied to continue your services to ensure that your Android device was not left **************************.Ī charge of $23.80 was successful for the renewal of your services, however, this has now been refunded back to you via your Mastercard. This would have showed up on your account as a pending charge, as we were never able to take payment. Upon checking your account, I can see that there were multiple attempts to charge your account of $119.00 to renew your Antivirus PRO subscription.
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